YOUR SATISFACTION IS IMPORTANT TO US.
If you're not 100% satisfied with your purchase, here's how you can safely return the product:
Get in touch with us via the contact form on our 'Contact Us' page and our team member will assist you.
Please note: For hygiene reasons, we are unable to offer returns or exchanges for silk face masks and insertable filters.
We accept returns within 14 days of the delivery date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please get in touch with us via the Contact Us page.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.