YOUR SATISFACTION MATTERS

If you're not happy with your purchase, get in touch within 30 days at enquiries@silkism.com and a member of our team will help.

RETURNS

We accept returns within 30 days of the delivery date, provided the item is unused and in its original, unopened packaging, in the same condition you received it. Proof of purchase (receipt or order number) is required.

For hygiene reasons, the following can only be returned if the packaging is unopened and the seal is intact: silk eye masks, gua sha, and any silk face masks or insertable filters. Once opened, these items are final sale and cannot be returned or exchanged.

Bundles and sets (including the Ritual Set and Scrunchie Set) must be returned complete and unused — individual items from a set cannot be returned on their own.

REFUNDS (IF APPLICABLE)

Once we receive your return, we inspect it within 5–7 business days and email you the outcome. Approved refunds are issued to your original payment method within a further 5–10 business days. Original shipping charges are non-refundable.

SALE ITEMS 

All sales are final and cannot be refunded or exchanged. 

EXCHANGES 

We replace items only if they are defective or damaged on arrival. If this applies, contact us within 30 days with photos and we'll arrange a replacement.

RETURN SHIPPING  

You are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Return shipping is non-refundable.

For orders over HK$600 (approx. US$75), we recommend a tracked or insured service — we can't guarantee receipt of returns sent untracked.

QUESTIONS?

Email enquiries@silkism.com and we'll be glad to help.